C. Our Privacy Practices
Suite 1220, 101 6 Avenue SW Calgary, AB T2P 3P4
2. Identifying Purposes
2.1 TCNI collects, uses, and discloses personal information for the purpose of administering, operating, and improving our business; providing you with our products and services; and as otherwise allowed or required by applicable law. For example, we may collect, use, and disclose your information in order to do any of the following:
Assist us in determining what positions best suit our clients’ particular qualifications;Better understand your particular needs so that we can provide improved service;Provide you with information concerning our full range of services; Comply with any relevant or mandatory legislative or regulatory requirements.
3.1 TCNI believes that it is important to obtain consent for the collection, use, and disclosure of personal information where required to do so by law. In some cases, the requisite consent may be express (provided electronically, orally, or in writing, at the outset of your relationship with TCNI). In other cases, consent may be implied from your conduct. For example, if you provide us with your email address, we will assume that we are allowed to use that information for the purpose of communicating with you about recruitment opportunities or other services.
3.2 You have the right to change or even withdraw your consent at any time. Changing or withdrawing your consent to the collection, use, and disclosure of your personal information may, however, limit the nature of the services we are able to provide to you. If you wish to change or withdraw your consent, please notify our Privacy Officer in writing.
3.3 TCNI does not obtain consent in certain circumstances including, but not limited to, the following:
- When it is inappropriate to do so;
- Where legal, medical, or security reasons may make it impossible or impractical to obtain consent;
- Where the collection, use, or disclosure is permitted without consent under applicable privacy legislation.
4. Limiting Collection
4.2 Depending upon the circumstances and your particular needs, the types of information we collect typically include (but are not limited to) the following:
Your business contact information;Information we need in order to provide you with the best service possible, including information relating to your academic history; your employment history, qualifications, and preferences; your past and expected compensation; ongoing obligations you may have to prior employers; assessments performed by TCNI consultants; and correspondence exchanged by TCNI and its clients.
5. Limiting Use, Disclosure and Retention
(a) Use and Disclosure
5.3 Importantly, TCNI does not, under any circumstances, disclose the personal information of job candidates to potential employers without the candidates’ prior consent.
5.4 We will only share your personal information with people who have a legitimate business interest in seeing it, including but not limited to our employees, consultants, contractors, client firms and organizations seeking to hire legal professionals, and other parties who require access to the information in order for us to provide you with services and otherwise establish and maintain our relationship.
(b) Retention and Destruction
5.7 We destroy personal information when it is no longer required to fulfill the identified purpose, or when destruction is required by law.
6.2 If you believe that some aspect of your personal information in our custody or control is inaccurate or incomplete, you have the right to request that it be corrected. We will assess your request and update the information in question if we agree with you. Please contact our Privacy Officer if you have any questions concerning the accuracy, completeness, or currency of your personal information.
7.1 TCNI protects personal information through physical, organizational, and technical safeguards appropriate to the sensitivity of the information, including personal information that is in transit by way of mail, email, and fax.
7.2 Physical documents are kept in files in a secure building where our offices are located. Electronic documents are kept in password-protected files stored on our server, which is located in Calgary, Alberta, Canada.
9 Individual Access Requests
9.1 TCNI responds to written requests from individuals who seek access to their personal information in accordance with applicable privacy legislation. While we endeavour to be as open as possible, your right of access is subject to certain legislated exceptions, including (but not limited to) information that is subject to any kind of privilege or information that reveals information about another individual. In addition, information in some cases may have been destroyed pursuant to our records retention and destruction practices. In the event that we are unable to provide you with access, we will inform you in writing of the reasons why not.
9.2 Individuals are asked to contact our Privacy Officer for more information about the relevant procedures.
10 Challenging Compliance
10.1 TCNI responds to written complaints regarding its information-handling practices as required by applicable privacy legislation.
10.2 We also respond as promptly as we can to inquiries about our policies and practices relating to the handling of personal information.